What must happen before an automated assistant can safely book or change a patient appointment?

The process may involve identity verification, request classification, provider-specific scheduling rules, calendar availability, EHR/PMS updates, confirmation, and a clear path to staff review.

This healthcare scheduling approach is designed around clinic operations rather than conversation alone. Eligible requests can continue after the required checks, while failed verification or unsupported situations are transferred to authorized staff with relevant context.

The aim is to reduce repetitive scheduling work while preserving human control over exceptions, sensitive requests, and operational decisions.

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