One of the most frustrating issues for Amazon sellers is when images not showing on Amazon listing becomes a problem. Your product is live, your description is ready, but the images are missing. This can seriously hurt your sales because buyers rely on images to make buying decisions. Without images, your product may be ignored or even removed from Amazon search results. In this guide, we will explain why images may not appear on your listing, how to fix it, and how Upscale Valley can help you avoid these problems completely.
Why Are Product Images So Important on Amazon?
Images are one of the most important parts of your product listing. Buyers can’t touch, hold, or test your product. They depend on your images to see what it looks like, how it works, and what they will get.
When images not showing on Amazon listing, your chances of making a sale drop quickly. Amazon also gives lower rankings to listings that are missing required image content.
At Upscale Valley, we help sellers create high-quality, optimized, and Amazon-compliant images to make sure their listings are always visible and effective.
Common Reasons Why Images Are Not Showing on Amazon Listing
If your product images are not appearing, it’s usually because of one or more of the following issues:
- Images Don’t Meet Amazon Guidelines
Amazon has strict rules for product images. If your image breaks even one rule, it might be removed or blocked.
Examples include:
- White background not used in the main image
- Image resolution is too low
- Logos, watermarks, or text on the image
- Non-square image ratio
- Image shows unrelated props
- Image File Size Is Too Large
Amazon has a maximum image file size of 10 MB. If your image is too large, it may not upload properly or may fail to load.
- Incorrect File Format
Amazon accepts JPEG (.jpg), PNG (.png), and TIFF (.tif) formats. Using unsupported formats like GIF or BMP can prevent the image from appearing.
- Wrong Image Dimensions
Your image must be at least 1000 pixels on the longest side for Amazon to show it correctly. Images below that size may be ignored or removed.
- Image Not Synced Yet
Sometimes, it takes a few hours for images to update across Amazon’s servers. If you’ve just uploaded new images, you may need to wait a bit.
- Suppressed Listing
If your product listing is suppressed due to a missing or invalid image, your entire listing or just the images may not show up.
To fix this, log in to Seller Central and check the “Suppressed” tab in Manage Inventory.
How to Check If Images Are Missing
Here is how you can check whether your Amazon listing has image issues:
Step-by-Step:
- Go to Seller Central
- Click Inventory > Manage All Inventory
- Look for your product
- Click the Suppressed tab
- Review warnings such as:
- “Main image missing”
- “Image does not meet Amazon requirements”
- “Low-resolution image”
Once you find the problem, you can take the next steps to fix it.
How to Fix Images Not Showing on Amazon Listing
- Upload a Valid Main Image
The main image is required for your product to appear in search results. Make sure it:
- Has a white background (RGB 255,255,255)
- Is in JPEG format
- Is at least 1000 x 1000 pixels in size
- Shows only the product being sold
- Does not have any logos or text
At Upscale Valley, we create perfect main images that meet all Amazon requirements.
- Check File Size and Format
Compress large files if they exceed 10 MB. Make sure you are using JPEG format and RGB color mode.
- Use the Correct Aspect Ratio
Amazon recommends a square (1:1) image ratio. This helps prevent image cropping and ensures better viewing on mobile devices.
- Avoid Using Unapproved Graphics
Do not upload images with promotional text, brand logos, watermarks, or “guaranteed” labels. Amazon may remove these images automatically.
- Re-upload or Replace Images
Sometimes an image fails to upload due to a network error. Delete the current image and try uploading a new one using Seller Central or via flat file.
Best Practices to Avoid Missing Images
To avoid facing the problem of images not showing on Amazon listing, follow these best practices:
✔ Use High-Quality Images
Amazon recommends using images of 2000 x 2000 pixels. This enables the zoom function, which increases customer confidence.
✔ Follow Amazon’s Image Guidelines
Use only accepted file types, clean white backgrounds, and show only the product in the main image.
✔ Check Listings Regularly
Look at your product listings often to catch image issues early.
✔ Optimize for Mobile
More than half of Amazon shoppers use mobile. Keep text minimal and make sure your product is centered and clear.
✔ Let Professionals Handle It
At Upscale Valley, we take care of the entire image creation process, from photography and editing to final upload, ensuring everything is Amazon-compliant.
How Upscale Valley Solves Image Issues
We understand how frustrating image problems can be. That’s why we offer a full range of Amazon image services to keep your listings visible and high-performing.
Our Process:
- Step 1: Strategy – We plan the type of images you need (main, lifestyle, infographic).
- Step 2: Professional Photography – Clear, clean images with perfect lighting.
- Step 3: Editing & Compliance – We remove any elements that may break Amazon’s rules.
- Step 4: Testing & Upload – We test image size, format, and quality before final delivery.
We also help sellers fix existing listings with missing or non-visible images.
