Travel plans can change unexpectedly, and when they do, understanding your Sun Country Airlines Cancellation Policy is crucial. Sun Country Airlines, a U.S.-based low-cost carrier, offers a structured cancellation policy that varies based on timing, ticket type, and specific circumstances. Here's a detailed overview to help you navigate their cancellation process.
? 24-Hour Risk-Free Cancellation
Sun Country Airlines provides a 24-hour risk-free cancellation policy, allowing passengers to cancel their flight within 24 hours of booking without incurring any fees. To qualify:
Booking Timing: The flight must be booked at least 7 days (168 hours) before the scheduled departure.
Ticket Type: Applies to all regular published airfares.
Exclusions: Does not cover group bookings, vacation packages, or non-air products.
If you meet these criteria, you can cancel your reservation and receive a full refund.
? Standard Cancellation Fees
If you miss the 24-hour window, cancellation fees apply based on the timing of your cancellation:
60+ Days Before Departure: No cancellation fee.
14–59 Days Before Departure: $39 per segment.
0–13 Days Before Departure: $79 per segment.
These fees are charged per passenger and per flight segment, so if your trip includes multiple stops, the costs can add up accordingly.
? Change Fee Waiver Option
For added flexibility, Sun Country offers a Change Fee Waiver that can be purchased at the time of booking. This waiver allows you to:
Cancel or Change: Modify your flight without being charged the usual change fees.
Eligibility: Available for bookings made directly through Sun Country's booking system.
Limitations: The waiver is non-refundable and can only be used once per passenger.
This is a useful option if you think your travel plans might change.
? Refund Process
Refund eligibility depends on the type of ticket and the timing of the cancellation:
Refundable Tickets: Eligible for a full refund minus any applicable fees.
Non-Refundable Tickets: Usually not eligible for a refund, but you may get a flight credit for future travel, minus any cancellation fees.
Processing Time:
Credit Card Payments: Refunds are typically processed within 7 business days.
Other Payments: May take up to 20 business days.
Refunds are issued to the original payment method used for booking.
? Special Circumstances
Sun Country Airlines may make exceptions to their cancellation policy in specific situations:
Medical Emergencies: You may be asked to provide documentation such as a doctor’s note.
Death of Passenger or Immediate Family Member: A death certificate is usually required.
Military Orders: Deployment or reassignment documents may qualify for fee waivers or refunds.
If you're dealing with any of these circumstances, it’s recommended to get in touch with customer support for assistance.
? How to Cancel Your Flight
You can cancel your Sun Country flight in a few different ways:
Online: Use the airline’s official booking management system to access your trip and cancel it.
Customer Service: Speak to a representative for help with cancellation, especially if you're dealing with special circumstances.
For group bookings or vacation packages, contacting the airline directly is the best option.
? Important Considerations
Non-Refundable Add-ons: Services like seat selection, extra baggage, and other extras are generally non-refundable.
No-Show Policy: If you don't show up for your flight and haven't canceled in advance, the entire ticket may be forfeited.
Third-Party Bookings: If you booked through a travel agency or third-party site, you will need to work through them for changes or cancellations.
✅ Final Thoughts
Understanding Sun Country Airlines Cancellation Policy helps you stay prepared when plans change. Always check the terms associated with your ticket and consider purchasing the Change Fee Waiver for peace of mind. If your situation is unusual or you need extra support, contacting customer service is the best way to explore your options and find a solution.
Travel smart and safe!
