A managed service model is when a company provides IT services to customers through a third-party service provider. The customer pays for the service directly to the provider instead of the vendor. This allows the customer to focus on other business activities while the provider takes care of all the technical details.

A managed IT provider does not fall under the category of outsourcing on demand. Instead, your managed IT provider offers a long-term support service for your IT systems. Back in the early ’90s, IT followed a ‘break/fix’ system. When businesses had an IT issue, they called in an IT expert to come in and deal with it. However, this ‘break/fix’ system had many flaws. IT problems are often sporadic, which makes them hard to budget for.

Determining pricing structures can be difficult for MSPs. Managed service providers need to strike the right balance between making a profit and offering affordability to the customer. MSPs should provide flexible pricing and offer transparency. IT MSPs should be open to updating business processes to ensure that customers gain the advantages

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